Privacy Policy
Last updated: 20/09/2026
Katy Bray Counselling respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected, used and protected when you visit this website or contact Katy Bray Counselling.
Katy Bray Counselling is based in Wimborne, Dorset, UK and provides counselling services to adults.
1. Who is responsible for your personal information?
For the purposes of UK data protection law, the data controller is:
Katy Bray Counselling
Wimborne, Dorset, UK
Email: counselorhaven@gmail.com
Katy Bray Counselling is operated as a sole trader.
If you have any questions about how your personal information is handled, please contact me using the email address above.
2. What personal information do I collect?
If you use the contact form on this website, I may collect:
First name
Last name
Email address
Subject of your enquiry
The contents of your message
You are not required to provide more information than is necessary to make an enquiry.
Please be aware that information you choose to include in your message may contain personal or sensitive information about you, including information concerning your mental health.
3. Sensitive or special category information
Information concerning a person's physical or mental health is considered special category data under UK data protection law and is subject to additional protection.
If you choose to include information about your mental health or other sensitive personal information in the contact form, I will handle that information confidentially and only use it for appropriate purposes connected with responding to your enquiry and, where applicable, providing counselling services.
You are encouraged not to include detailed sensitive or confidential information in the initial website contact form. If you wish to discuss personal or sensitive matters, these can be discussed through the appropriate counselling process after initial contact has been established.
Where special category data is processed, Katy Bray Counselling will rely on the applicable lawful basis and special-category condition under the UK GDPR and Data Protection Act 2018.
4. Why do I use your information?
Information submitted through the contact form is used to:
respond to your enquiry;
communicate with you about your enquiry;
provide information about counselling services you have requested;
arrange or discuss an initial contact where appropriate; and
meet any legal or professional obligations that apply.
Your information will not be used to send you marketing emails unless you separately provide appropriate consent for this purpose.
5. Lawful basis for using your information
Under UK data protection law, personal information must be processed on a lawful basis.
Depending on the circumstances, personal information submitted through the website may be processed because it is necessary to take steps at your request before entering into a counselling relationship, because it is necessary for the provision of services, or because another lawful basis under the UK GDPR applies.
Where you provide sensitive or special category information, an additional condition under Article 9 of the UK GDPR will also be required. The specific condition relied upon will depend on the circumstances and purpose of the processing.
6. Who will receive your information?
Information submitted through the contact form is used by Katy Bray Counselling to respond to your enquiry.
The website is hosted and operated using Squarespace. Information submitted through the website may therefore be processed by Squarespace as a service provider acting on behalf of the website owner.
Your information will not be sold or rented to third parties.
I will only disclose personal information to another person or organisation where this is necessary and lawful, for example where I am legally required to do so or where disclosure is necessary to provide the service.
7. Email communication
If you contact Katy Bray Counselling through the website, your contact details and enquiry may be used to respond to you by email.
Please remember that email is not always a completely secure method of communication. You should therefore avoid including highly sensitive or confidential information in ordinary emails where possible.
8. How long is your information kept?
Personal information will only be retained for as long as it is reasonably necessary for the purpose for which it was collected, including any period necessary to:
respond to an enquiry;
provide counselling services;
maintain appropriate professional records; or
comply with legal, regulatory, insurance or professional obligations.
Retention periods may therefore vary depending on the nature of the information and the circumstances.
When personal information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
9. Cookies
This website is hosted using Squarespace and uses cookies and similar technologies.
The website uses a Squarespace cookie banner to provide information about cookies and, where applicable, allow visitors to manage their cookie preferences.
Some cookies may be necessary for the website to function correctly, while others may be used for website functionality or other purposes.
You can manage your cookie preferences through the cookie controls provided on the website.
10. Data security
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
request access to the personal information held about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain types of processing; and
request the transfer of certain personal information to another organisation where applicable.
These rights are subject to certain legal conditions and exemptions, so they may not apply in every circumstance.
If you would like to exercise a data protection right, please contact:
I will respond to your request within the time period required by applicable data protection law.
12. Complaints
If you have concerns about how your personal information has been handled, please contact me first using:
You also have the right to make a complaint to the UK's data protection regulator, the Information Commissioner's Office (ICO).
You can find information about making a complaint on the ICO's website.
13. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the way personal information is handled or changes in legal or regulatory requirements.
The latest version will be published on this website with the date it was last updated.
Last updated: 20/09/2026